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Telehealth website trust audit

Find the trust gaps before they cost you patients.

Reviewed by Pranay Parikh, MD
Internal Medicine + Obesity Medicine, dual board-certified
Currently fractional CMO at Zalud · Content Marketing Strategist for Winona

Most AI website auditors miss the things that matter for telehealth: clinical credibility, care process transparency, claims safety, and regulatory exposure. This audit uses a published 100-point rubric built around patient and payer trust signals.

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Published scoring rubric

What the audit is looking for.

The public version shows the categories and why they matter. The full report shows the specific evidence, missed signals, benchmark-backed recommendations, and next fixes.

12 pts

Clinical Credibility

We look for whether the page makes qualified clinical oversight visible enough to reduce doubt before a patient takes the next step.

12 pts

Offer Clarity

We look for whether a visitor can quickly understand what the service does, who it is for, and what action they are supposed to take.

12 pts

Claims Safety

We look for whether growth copy is strong without drifting into overpromising, vague medical claims, or risky speed/outcome language.

12 pts

Trust Proof

We look for whether the page gives people real reasons to believe the brand: proof, context, sources, and credibility that can be checked.

12 pts

Care Process Transparency

We look for whether the site explains what happens after someone starts, including review, follow-up, limitations, and support.

12 pts

Pricing Clarity

We look for whether patients can understand costs, renewal terms, insurance or cash-pay expectations, and what is included before they commit.

12 pts

Friction + Conversion

We look for whether the mobile experience makes action easy without burying the next step behind clutter, long forms, or disruptive popups.

12 pts

Risk + Compliance Signals

We look for whether privacy, eligibility, safety, and required care disclaimers are easy to find before trust breaks.

4 pts

Page Performance

We look for whether the page is fast and readable enough on mobile for paid traffic to have a fair chance at converting.